mama4d Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") is issued by mama4d ("we", "us", "our", or "the Platform") and applies to all personal information collected from users ("you", "Member", "User") of the mama4d online gaming platform, accessible at mama4d.club and through our associated mobile applications.

This Policy forms part of our Terms & Conditions. By registering an account on mama4d, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, you must not use the mama4d platform.

mama4d is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection frameworks under our international gaming licence. We treat your privacy not merely as a compliance obligation but as a core component of the trust relationship between mama4d and our Malaysian player community.

2 Personal Data We Collect

mama4d collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification, including copies of government-issued identification documents such as your Malaysian MyKad or passport.
• Contact Data: Email address, Malaysian mobile phone number, and residential address.
• Account Data: Username, account preferences, communication settings, and responsible gaming settings configured within your mama4d dashboard.
• Financial Data: Payment method details, deposit and withdrawal transaction records, wallet balances, and transaction history. mama4d does not store full credit or debit card numbers. Payment method data is handled by PCI-DSS compliant payment processors.
• Gaming Data: Bet history, game activity, session duration, bonus usage, win and loss records, and gameplay preferences across all mama4d products including slots, live casino, sportsbook, and lottery.
• Technical Data: IP address, device identifiers, browser type and version, operating system, time zone, referral URL, and page interaction data collected during platform sessions.
• Communications Data: Records of your correspondence with mama4d support, including live chat transcripts, email communications, and any feedback or complaint submissions.

3 How We Collect Your Data

mama4d collects personal data through the following means:

• Direct Collection: Information you voluntarily provide when registering an account, completing KYC verification, making deposits or withdrawals, configuring account settings, or contacting support.
• Automated Collection: Technical data collected automatically during your use of the platform through server logs, session analytics tools, and device fingerprinting technologies used for fraud prevention.
• Payment Processors: Transaction confirmation data received from payment service providers including Touch n Go eWallet, Boost, GrabPay, and Malaysian banking institutions (Maybank, CIMB, Public Bank), confirming successful deposit and withdrawal transactions.
• KYC Verification Providers: In certain circumstances, mama4d may use third-party identity verification services to cross-reference identity data provided by you against publicly available identity databases for the purposes of fraud prevention and regulatory compliance.
• Cookies and Similar Technologies: As described in Section 9 of this Policy.

4 How We Use Your Personal Data

mama4d uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your mama4d account, process transactions, and provide access to all platform features.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by our licensing obligations and anti-money laundering (AML) compliance framework.
• Transaction Processing: To process deposits, withdrawals, and bonus credits, and to maintain accurate financial records for your account and for regulatory reporting purposes.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat, email, and other support channels.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour for indicators of problematic gambling, to enforce responsible gaming limits set by you or required under our licensing obligations, and to facilitate self-exclusion requests.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall mama4d user experience for Malaysian players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news, subject to your communication preferences and the opt-out rights described in Section 11.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, regulatory requirements, audit obligations under our international gaming licence, and to respond to lawful requests from competent authorities.

5 Legal Basis for Processing

mama4d processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver the mama4d gaming services.
• Legal Obligation: Processing required to comply with applicable laws, regulatory requirements, and the conditions of our international gaming licence, including AML, KYC, and responsible gaming obligations.
• Legitimate Interests: Processing conducted in pursuit of mama4d's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis for processing (primarily for optional marketing communications), you may withdraw consent at any time as described in Section 11.

6 Sharing Your Personal Data

mama4d does not sell your personal data. We share personal data only in the following circumstances and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment Service Providers: We share necessary financial data with payment processors (including e-wallet operators and banking institutions) for the purpose of processing your transactions. These providers are required to handle your data in accordance with applicable data protection and financial services regulations.
• KYC and Fraud Prevention Services: We may share identity data with specialist identity verification and fraud detection providers for the purposes described in Section 4.
• Game Providers: Gaming data (bet history, game activity) may be shared with third-party game providers in anonymised or pseudonymised form for the purposes of RTP auditing, jackpot management, and game technical operations.
• IT and Infrastructure Providers: We use third-party cloud hosting, database, and analytics service providers who process data on our behalf under strict data processing agreements.
• Regulatory and Legal Authorities: We will disclose personal data to competent authorities, law enforcement bodies, or courts where required by law, regulation, or a valid legal order. Where possible and permitted, we will notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of mama4d's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7 International Data Transfers

mama4d operates under an international gaming licence and uses service providers located in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, mama4d takes appropriate steps to ensure that adequate safeguards are in place, including contractual data transfer mechanisms and data processing agreements with receiving parties.

By using mama4d, you acknowledge and consent to the transfer of your personal data to international locations as described in this Policy, subject to the protections outlined herein.

8 Data Retention

mama4d retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Accounts: Personal data is retained for the full duration of your active account relationship with mama4d.
• Closed Accounts: Following account closure, mama4d retains identity data, KYC documents, and financial transaction records for a minimum of five (5) years in accordance with AML regulatory obligations and our licensing requirements.
• Gaming Data: Bet history and gaming activity records are retained for a minimum of three (3) years from the date of the relevant transaction.
• Support Records: Live chat transcripts and email correspondence are retained for a period of two (2) years from the date of the last communication in a support thread.
• Technical Logs: Server and session logs are retained for up to twelve (12) months for security and fraud prevention purposes, after which they are deleted or anonymised.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with mama4d's data management procedures.

9 Cookies and Tracking Technologies

mama4d uses cookies and similar tracking technologies on its platform. The following categories of cookies are in use:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that maintain your logged-in state during a mama4d session. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming configurations. These improve your experience but are not strictly necessary for the platform to operate.
• Analytical Cookies: Used to collect anonymised data about how users interact with the mama4d platform — pages visited, time spent, navigation paths, and error occurrences. This data is used solely for internal platform improvement purposes. mama4d does not share analytical data with third-party advertising networks.
• Security Cookies: Used as part of mama4d's fraud prevention and device fingerprinting systems to detect unusual access patterns and protect against account takeover attempts.

10 Your Data Protection Rights

Subject to applicable law and mama4d's legal and regulatory obligations, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data mama4d holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Some corrections (e.g., name or date of birth on a verified account) require KYC re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mama4d's legal retention obligations (particularly AML and licensing requirements, which take precedence).
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where technically feasible and legally required, you may request a structured, machine-readable copy of personal data you have provided to mama4d.
• Right to Object: You may object to processing based on mama4d's legitimate interests. You also have an unconditional right to object to direct marketing communications at any time.

To exercise any of these rights, contact mama4d via 24/7 Live Chat or by email at [email protected]. mama4d will respond to all valid rights requests within thirty (30) days. Where a request is complex or numerous, the response period may be extended by a further sixty (60) days with written notification.

11 Marketing Communications

mama4d may send you promotional communications relating to platform bonuses, new games, sports betting events, and other offers relevant to your account. The following terms apply:

• Marketing communications are sent only to users who have not opted out of receiving them. During registration, you may indicate your communication preferences.
• You may opt out of marketing communications at any time by adjusting your notification preferences in your mama4d account settings, or by contacting Live Chat or emailing [email protected] requesting removal from marketing lists.
• Transactional communications — including deposit confirmations, withdrawal notifications, security alerts, and responsible gaming notifications — are not optional and will continue to be sent regardless of marketing preferences, as they are necessary for the operation of your account.
• mama4d does not share your contact details with third parties for their own direct marketing purposes.

12 Children's Privacy

mama4d is strictly an adult platform. The Services are not directed at, and are not intended for use by, persons under the age of 21. mama4d does not knowingly collect personal data from individuals under 21 years of age. If mama4d becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the platform, please contact mama4d Live Chat immediately.

13 Data Security

mama4d implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mama4d platform.
• Encryption of sensitive data fields (passwords, identity document images, financial account references) at rest on mama4d servers.
• Access controls limiting internal access to personal data to authorised personnel who require it to perform their job functions.
• Regular security assessments and penetration testing of the mama4d platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to data security incidents.

While mama4d takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. You acknowledge this inherent risk and are responsible for maintaining the security of your own mama4d account credentials.

14 Changes to This Privacy Policy

mama4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. Where changes are material, mama4d will provide reasonable advance notice via the platform, your registered email address, or a prominent notice on the Privacy Policy page. Your continued use of mama4d following the effective date of the updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how mama4d protects your personal information.

15 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or mama4d's handling of your personal data, please contact us through the following channels:

mama4d aims to respond to all privacy-related enquiries within five (5) business days. For complaints that cannot be resolved directly, you may have the right to escalate to a relevant data protection supervisory authority under the laws of your jurisdiction.